CustomerHero for TRAVEL & HOSPITALITY
Turn Guest Feedback into Loyalty with Actionable Insights
Great guest experiences don’t happen by chance—they happen by design. CustomerHero gives you the insights and tools to act fast, recover negative experiences in real time, and improve service before it impacts your brand reputation.
Our offer
Whether you manage a boutique hotel, a global chain, or an airline, our platform helps you capture insights, improve experiences, and drive loyalty at every touchpoint—from booking to check-out and beyond.
With CustomerHero, you don’t just collect feedback—you act on it.
OMNICHANNEL FEEDBACK
Hear all the Guest’s Voices
Guests share their experiences through multiple channels. CustomerHero ensures you capture valuable feedback at every stage of their journey, allowing for targeted improvements and superior service.
Feedback from multiple channels
Whether via email, SMS, apps, or lobby kiosks, CustomerHero helps hotels and travel companies capture guest feedback in real time—so they can act fast and prevent negative experiences.
Integration with review platforms
Public reviews shape booking decisions. CustomerHero integrates with Google, TripAdvisor, Booking, and more—helping hotels monitor, analyze, and respond to feedback to boost reputation and improve service.
Monitor and improve online reputation
Integrate with Booking, Google Reviews, and more to track and respond to feedback. CustomerHero helps boost your online reputation with easy, personalized surveys.
CLOSE THE LOOP
Recover Dissatisfied Guests
A single negative experience can lead to a lost customer and a damaging online review. CustomerHero helps travel and hospitality brands turn dissatisfied guests into loyal advocates by enabling fast, effective service recovery.
Act fast on negative reviews
With real-time alerts, staff can quickly address issues before they escalate—whether it’s a complaint about cleanliness, check-in delays, or room service—boosting guest satisfaction and retention.
Capture feedback on-site
Giving guests an easy way to share feedback during their stay is key to proactive service. With QR codes, in-room tablets, or concierge surveys, businesses can gather real-time insights and resolve issues before departure.
Quick workflow integration
Managing feedback should be simple. CustomerHero seamlessly integrates with PMS and CRM systems to automate collecting, categorizing, and responding to guest concerns—ensuring every issue is tracked and resolved efficiently.
SMART INSIGHTS
Optimize, Secure, and Empower
Timely responses and informed decision-making are key drivers of superior guest experiences. CustomerHero automates feedback analysis, empowering hospitality teams with insights that drive immediate and long-term improvements.
Guest data security
CustomerHero keeps guest data secure with GDPR compliance, encrypted storage, and role-based access—ensuring only authorized staff can access sensitive info.
Streamline operations
With AI-driven tools, CustomerHero simplifies feedback analysis, helping businesses prioritize key issues, improve response times, and enhance guest experiences without extra workload.
Empower your employees
Happy employees lead to happy guests. CustomerHero helps travel brands track employee engagement, identify training needs, and foster a service culture that boosts guest satisfaction with clear, actionable feedback.
Deliver Business Value with CustomerHero
Ready to take guest experience to the next level?
Start today and see how CustomerHero turns feedback into loyalty!
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