CustomerHero for Banking
Transforming Banking with Secure, Data-Driven Customer Insights
CustomerHero helps banks securely capture feedback, monitor the Voice of Customer, and assess team performance—all while meeting top security and compliance standards.
Our offer
In banking, engagement begins with making the primary account a financial hub for deposits, payments, and transactions. CustomerHero helps banks optimize account activity and service adoption—from loans to savings. Our secure, scalable tools reduce digital friction, boost conversion across channels, and foster loyalty through seamless, omnichannel experiences.
CLOSE THE LOOP
Close the Loop to Prevent Churn
Our “Close the Loop” and Real-Time Alert features turn detractors into promoters by tracking progress, measuring response times, and improving outcomes. Address client concerns swiftly to prevent churn, increase share of wallet, and strengthen relationships. Keep your bank as your customers' primary choice, leveraging Service Recovery Paradox to boost loyalty.
Boost Feedback Through Support Interactions
Every customer support touchpoint—chat, email, call, or bot—is a chance to capture valuable feedback. Safe, well-timed feedback requests during interactions drive high response rates and uncover cross-sell opportunities.
Role-Based Dashboards with Key Segments
Access multi-level dashboards segmented by channels, business lines, and client data, such as product usage, customer lifecycle, and payment card count—empowering data-driven decisions.
Expert IT Collaboration for Smooth Integration
Our tech-driven team works directly with your IT and Security teams, handling everything from onboarding to optimization, making integration fast and stress-free for your business.
Direct feedback
Identify Love Points & Pain Points Across Customer Journey
Your loyal customers are a valuable source of insights. Customer Hero allows you to gather feedback directly from loyalized customers through channels they already engage with, including email, SMS, and mobile app notifications. This ensures you receive timely, relevant feedback that reflects the real experiences of those most committed to your brand.
Metrics and AI-Powered Text Analysis
Run NPS, CSAT, CES, or any survey you need at specific touchpoints Our AI-powered text analysis quickly extracts insights from comments while ensuring 100% security through data anonymization.
Omnichannel Feedback Collection
Gather customer insights from trusted, secure channels, including websites, online banking, mobile apps, chat, and voice assistants. Provide a smooth feedback experience wherever your customers interact with your services.
Beyond Digital: Physical Location Feedback
Collect feedback from branches and ATMs with QR codes, giving you valuable insights from physical touchpoints. Regionally segmented data helps decision-makers improve service across all locations.
SECURITY
Secure, Branded Survey Experience
Our white-label surveys align with your brand identity and are hosted on your secure domain, ensuring customers never feel they’ve left your ecosystem. This reduces doubts about phishing or scams, boosting response rates. In a time of rising digital threats, this trusted experience ensures you capture vital feedback and maintain customer trust.
Transform Banking Relationships with CustomerHero
Ready to transform your banking experience?
Contact us to see how CustomerHero can help your bank turn every customer interaction into a loyalty-building moment.
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