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Expertise You Can Trust
As a trusted partner in Guest Experience, we help top-tier hospitality brands transform feedback into measurable results. With CustomerHero, you’re not just gaining a tool—you’re gaining a strategic ally. No two businesses are alike. That’s why our GX solutions adapt to your operations, ensuring scalability, and precision tailored to your needs.
Listen
Capture Every Voice
To create memorable guest experiences, you need to understand your guests' experiences across every touchpoint. A good hospitality experience is determined by details. Keep an eye on your guests to know if the stay meets their expectations.
Omnichannel Listening
Collect structured and unstructured feedback from online reviews, post-stay surveys, in-app touchpoints, and on-site QR codes.
Custom Surveys for Hospitality
Tailor surveys for specific guest journeys, from check-in to post-stay evaluations, aligning with your brand identity.
Engaging with Ease
Ensure every guest has an opportunity to share their story, enabling your teams to act with empathy and precision.
ANALYZE
Turn Insights Into Decisions
Feedback is valuable only when it is actionable. Our platform converts guest feedback into impactful, data-driven insights.
Ai-Powered Analytics
Reveal trends, detect dissatisfaction drivers, and measure satisfaction across touchpoints in real time.
Interactive Dashboards
Monitor KPIs, sentiment trends, and areas for improvement at a glance.
Hot Alerts
Stay ahead by addressing guest concerns before they escalate.
ACT
Deliver Results That Matter
Insights are just the beginning—how you act on them distinguishes your hotel from others. Take meaningful actions that build loyalty and trust.
Close-the-Loop Excellence
Resolve guest concerns quickly and track every interaction from submission to resolution.
Chances for Service Recovery
Transform negative experiences into moments of guest satisfaction and trust building.
Integrated Workflows
Integrate our platform with your operational systems to ensure smooth, coordinated responses.
What Makes Customerhero Unique?
With nearly two decades of experience in VoC research and advisory, CustomerHero delivers unparalleled insights and strategies.
Your Data Are Safe
Our solutions are designed to harness guest feedback while ensuring the highest standards of data security and privacy for your customers.
All Feedback in One Place
Every customer voice is important - whether solicited, coming from the hotel's ongoing CX research, or unsolicited, i.e., feedback left on Google Maps or Booking. We have the knowledge and tools to listen to guest voices coming from both sources. A holistic approach to VoC means more bookings and a better guest experience.
Solutions Just for You
No two businesses are alike. That’s why we design VoC programs that align with your brand and scale effortlessly as your organization grows.
Power of Analytics
Our advanced analytics uncover hidden trends and key drivers of guest satisfaction, enabling you to prioritize actions that make the most impact.
Smooth Onboarding, Flawless Transition
Switching to CustomerHero is simple. We ensure your data migrates seamlessly, allowing you to retain valuable historical insights while unlocking new opportunities for growth from day one.
Who We Are
CustomerHero is a technology company specializing in designing and implementing comprehensive VoC programs for any type of organizations.
We excel in multichannel customer interactions, ensuring feedback is gathered and acted upon across every touchpoint. Our expertise goes beyond software—we combine powerful technology with exceptional service to meet your business goals.
We Deliver Measurable Results
Implementing a VoC program with CustomerHero provides measurable, transformative benefits for your hotel.
Revenue Growth Opportunities
Identify guest preferences and tailor offerings to increase upsell and cross-sell opportunities, driving higher revenue per guest.
Reduced Complaint Resolution Time
Address issues faster with automated workflows and real-time alerts, improving guest satisfaction and operational efficiency.
Enhanced Online Reputation
Leverage guest feedback to improve services, resulting in higher ratings and reviews on key platforms like Google Reviews or Booking.
„We appreciate the customer support team’s high quality, reaction time, and patience. CustomerHero helps us in many feedback-related use cases, and we see more users and departments actively using it for their purposes.”
Krzysztof Gabruk, CX Chapter Leader at Santander Bank Poland
Create Superb Guest Experience Strategy
CustomerHero is committed to helping you place guest feedback at the core of your business. Together, we’ll create a GX program that drives measurable results, boosts loyalty, and strengthens your brand’s reputation.
Trusted by 200+ businesses
