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Expertise You Can Trust
We understand that better insights lead to better care. CustomerHero is more than just a platform—it’s a partnership designed to empower your care teams. We don’t believe in a one-size-fits-all approach. Our Patient Feedback Management Solutions are tailored to meet your organization’s unique needs and scalable to grow with you.
Listen
Ask with concern and sensitivity
Understanding starts with listening—wherever patients share their experiences. CustomerHero helps your organization collect feedback effortlessly, providing a full view of the patient experience. Timing is crucial—not every moment is right to ask questions. We’ll show you how to ask the right questions, to the right people, at the right time.
Omnichannel Feedback Collection
Capture feedback through multiple touchpoints—online surveys, mobile apps, QR codes, and in-facility kiosks.
Tailored Feedback Tools
Customize feedback forms to match your brand and patient needs, whether for short post-appointment surveys or detailed experience questionnaires.
Seamless Patient Interaction
Ensure every patient can share feedback at any point in their care journey.
ANALYZE
Make Data-Based Decisions
Raw feedback means little without context. Our platform transforms data into valuable insights, giving you the clarity to act. With CustomerHero’s analytics, your team gains actionable intelligence to make informed decisions that impact patient outcomes.
AI-Enhanced Analytics
Detect patterns, uncover key drivers, and understand patient sentiment in real time
Dynamic Dashboards
Monitor performance metrics, satisfaction trends, and potential gaps in care with intuitive, customizable views.
Proactive Alerts
Receive notifications when urgent feedback requires immediate follow-up.
ACT
Act & Respond with Purpose
Insights become meaningful only when followed by action. Our tools help you turn insights into impactful changes. Empowered by CustomerHero, your organization can close feedback loops with speed and precision, improving both perception and patient loyalty.
Close-the-Loop (CTL) Management
Track each patient’s feedback from submission to resolution, demonstrating empathy and accountability.
Service Recovery in Action
Address concerns promptly and turn negative experiences into opportunities to strengthen trust.
Easy Cooperation
Our platform integrates smoothly with your existing workflows and systems, ensuring consistency across teams.
Partnership That Elevates Care
When you choose CustomerHero, you’re investing in more than a feedback tool—you’re gaining a trusted partner dedicated to enhancing care outcomes through seamless collaboration.
Personalized Partnership
From implementation to optimization, our team supports you with tailored guidance at every stage.
Real-Time Responsiveness
Equip your care teams with timely feedback and actionable insights that foster deeper patient connections.
Comprehensive and Scalable Solutions
Whether you manage one clinic or an entire network, our platform adapts to your scale and goals.
Outcome-Driven Results
Strengthen patient satisfaction and loyalty by showing patients that their voices lead to measurable improvements.
Seamless Transition, Maximum Continuity
Switching to CustomerHero is simple. Our platform allows you to import historical feedback data effortlessly, maintaining continuity and providing instant access to a complete view of patient sentiment. With our support, you can build on past insights while unlocking new opportunities for growth.
Who We Are
CustomerHero is a technology company specializing in designing and implementing comprehensive VoC programs for any type of organizations.
We excel in multichannel customer interactions, ensuring feedback is gathered and acted upon across every touchpoint. Our expertise goes beyond software—we combine powerful technology with exceptional service to meet your business goals.
How It Can Work For You?
Streamline manual processes and reduce administrative workload through automation and intelligent workflows.
Competitive Pricing
CustomerHero delivers precisely what your healthcare organization needs—no more, no less. We’re revolutionizing the market with pricing that is fair, scalable, and transparent, ensuring you only pay for solutions that meet your unique requirements.
End-to-End Automation
Our platform supports full process automation, enabling you to gather, analyze, and respond to patient feedback effortlessly. From patient surveys to insights, and from alerts to actionable recommendations, we ensure your care team can focus on patient care while we handle the heavy lifting.
World-Class Support
CustomerHero doesn’t just deliver a product; we partner with you to ensure your success. Our patient support team is always available to resolve issues quickly and efficiently, ensuring you’re never left in the dark. Whether it’s onboarding, troubleshooting, or optimizing your PX strategy, we’re with you every step of the way.
„We appreciate the customer support team’s high quality, reaction time, and patience. CustomerHero helps us in many feedback-related use cases, and we see more users and departments actively using it for their purposes.”
Krzysztof Gabruk, CX Chapter Leader at Santander Bank Poland
Build a Patient Experience Program that Transforms Care
CustomerHero is dedicated to helping you place the patient’s voice at the heart of your care strategy. Together, we can create a PX program that drives measurable improvements and enhances the patient journey.
Trusted by 200+ businesses
