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OUR APPROACH
Empowering Businesses to Listen, Analyze, and Act on Employee Feedback
At CustomerHero, we empower businesses to truly understand their employees by creating a workplace environment that fosters engagement, satisfaction, and productivity. Our Employee Experience Solutions enable you to listen to your employees, analyze their feedback in real-time, and take meaningful actions—without complex, expensive setups.
Focused Solutions,
Competitive Pricing
CustomerHero provides exactly what your business needs to enhance employee satisfaction. With scalable and transparent pricing, you only pay for solutions that suit your organization’s unique requirements.
End-to-End Feedback Automation
Streamline feedback collection, analysis, and actionable insights—all automated to reduce administrative overhead. Free your leadership team to focus on empowering employees while we handle the backend.
World-Class Support,
Every Step of the Way
We’re not just your service provider; we’re your partner in creating exceptional employee experiences. From onboarding to optimization, our support team ensures you’re equipped to understand and address employee needs effectively.
Real-Time Feedback Collection Across Every Touchpoint
Gather insights from employees across all locations —whether it’s through pulse check feedback or on demand QR code. Ensure employees feel heard wherever they work.
Advanced Analytics and Insights
Our AI-driven analytics uncover patterns, trends, and drivers behind employee satisfaction. Understand the “why” behind employee feedback to make informed decisions that improve their experience.
Customizable Feedback Experience
Design surveys that align with your organizational culture and employee preferences. From pulse surveys to in-depth assessments, you control the format and timing to fit your business needs.
Smart underwriting for better terms
Our advanced underwriting evaluates various data points from your banking and revenue information, ensuring you receive the most favorable terms for your business.
Fast, fair access to capital
Get the funding your business needs quickly, based on your business's performance, not connections. Our process uses secure live revenue data to offer you the best financing options.
Qualify for capital offers
Businesses meeting specific criteria, typically with predictable annual revenue of $20,000 or more, may qualify for our capital offers, giving you the financial boost you need.
Real-Time Alerts and Closed-Loop Management
Address issues before they escalate with real-time alerts. Track concerns from initial feedback to resolution, ensuring employees feel valued and cared for.
Actionable Dashboards and Reporting
Monitor KPIs such as employee satisfaction (ESAT) or employee NPS (eNPS), engagement scores, and retention risks in real time. Share data-driven insights with your leadership team to foster alignment and action.
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Pay a single flat fee, calculated as a percentage of your advance amount, with no compounding interest or hidden charges. Our straightforward pricing ensures clarity and no surprises.
Quick terms and fast approval
Connect your banking and revenue accounts, and receive initial terms within minutes. Complete the business verification process quickly, often in just a few hours, to get final approval.
Flexible advancement options
Advance as much or as little of your offer as needed, and only pay for the amount you use. Enjoy the flexibility to draw funds as required before your offer expires.
Transparent, flat-fee pricing
Pay a single flat fee, calculated as a percentage of your advance amount, with no compounding interest or hidden charges. Our straightforward pricing ensures clarity and no surprises.
How We Support You in Your EX Journey
CustomerHero is built around your needs, not ours. We work closely with your team to implement, adapt, and optimize your EX strategy, ensuring the highest return on investment at every stage.
From setting up feedback mechanisms to automating employee insights, we enable companies to transform feedback into tangible growth.
Effortless Transfer of Historical Data
Switching to CustomerHero is seamless. Import your historical feedback data to maintain continuity and deepen insights. Our platform ensures a smooth transition without disruption to your existing processes.
Ready to Transform Your Employee Experience?
Happy employees create happy customers, driving revenue, retention, and growth. Partner with CustomerHero to turn employee feedback into actionable insights and business success. Let’s redefine what you expect from an Employee Experience partner.
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